서비스 기업의 대기불안(Waiting Anxiety) 영향요인에 관한 연구

• 영문명: A Study on the Factors Affecting on Waiting Anxiety in the Service Industry: Based on Limousin-Service from Hotel to Airport
• 발행기관: 한국관광학회
• 저자명: 김권수
• 간행물 정보: 『관광학연구』제29권 제3호, 67~84쪽, 전체 18쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2005.12.31

영문 초록

Customers basically perceive queuing as a negative experience requiring not only time but also psychological and physical cost. That is why service companies devotes one’s efforts to queuing management. Therefore, it is required to develope a waiting management method so that service industry can strengthen the efficiency of waiting management. With this in mind, author observes empirical cases and finds out factors affecting waiting management of service industry. Author considers factors such as certainty of waiting time, possibility of accomplishing waiting objectives and fairness in waiting situation affecting waiting anxiety The study found that all the factors influence to waiting anxiety.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 선행연구 분석과 연구모형 및 가설설정

Ⅲ. 연구 설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

대기불안 대기시간의 확실성 대기목적의 실행가능성 대기상황의 공정성