호텔 연봉제의 공정성 지각과 관계의 질

• 영문명: The Quality of Relationships and Perceived Fairness in Implementing the Annual Salary System for Hotel Employees
• 발행기관: 한국관광학회
• 저자명: 김성혁 이재형 김범진
• 간행물 정보: 『관광학연구』제28권 제4호, 233~253쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2005.02.28

영문 초록

The purpose of this article was to inquire into the factors of the perceived fairness(distributive and procedural) for hotel employees in implementing the Annual Salary System, and to inquire into whether those factors significantly affected the factors in the relationship quality. Additionally this study investigated the role of hotel grade levels and management forms as regulating variables in relation with other respective factors. The result of the research showed that procedural fairness was more influential than distributive fairness, and it significantly affected trust among other factors in the relationship quality. That is, fair compensation and transparent procedure strengthened employees’ solidarity and employees’ confidence in their company. The employees of chain hotels and super deluxe hotels tended to attach importance on trust. In comparison, employees of independent hotels and deluxe hotels showed importance on commitments toward their hotels.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 조사설계

Ⅳ. 실증분석

Ⅴ. 결론 및 시사점

참고문헌

키워드

연봉제 공정성 관계의 질 신뢰 만족 결속