Antecedent and Consequent Factors of Travel Agency Employee’s Stress

• 영문명: Antecedent and Consequent Factors of Travel Agency Employee’s Stress
• 발행기관: 한국관광학회
• 저자명: 배기철 김현철 황윤용
• 간행물 정보: 『관광학연구』제27권 제1호, 221~243쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2003.06.30

영문 초록

The effects of job role characteristics and job environmental characteristics on travel agency employee’s stress and job satisfaction empirically are explored. Also causal relationship of job stress, job satisfaction, organizational commitment, and turnover are examined. Findings are: the more role conflict grew, the more job stress increased. And the higher role ambiguity or the less autonomy became, the more role conflict increased. The role ambiguity having positive effect on role conflict increased when feedback was not running smoothly among organizational members. The affective and continuance commitment as well as the job satisfaction of the employee was negatively influenced by job stress. Job satisfaction, however, had a positive effect on affective, continuance, and normative commitment of employees.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 연구의 이론적 배경 및 가설

Ⅲ. 연구방법

Ⅳ. 가설검증

Ⅴ. 결론

참고문헌

키워드

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