객실승무원의 보상만족이 경력만족, 경력몰입에 미치는 영향

• 영문명: Influencing Relationships among Cabin Crews’ Compensation Satisfaction, Career Satisfaction, and Career Commitment
• 발행기관: 관광경영학회
• 저자명: 진경미
• 간행물 정보: 『관광경영연구』제24권 제2호, 661~680쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2020.03.31

영문 초록

With the recent increase in the number of low cast carriers, service competition among domestic airlines has been intensified. The airline industry is a representative industry of human services. In particular, since airline cabin service is an important factor in determining the images and competitiveness of airlines, human resource management plans to efficiently manage cabin crews who firsthand attend customers are required. Accordingly, the purpose of this study is to examine the influencing relationships among compensation for career cabin crews, their career satisfaction, and their career commitment, and present human resource management plans for airlines. According to the results of analysis, first, airline cabin crews’ compensation satisfaction had significant effects on their career satisfaction. Second, among the factors of airline cabin crews’ compensation satisfaction, only wage compensation and procedure compensation had significant effects on career commitment. Third, airline cabin crews’ career satisfaction had significant effects on their career commitment, and played a partially mediating role in the relationship between airline cabin crews’ compensation satisfaction and career commitment. Based on the findings of this study, it is considered that airlines should be aware of the fact that compensation for cabin crews provided by airlines leads to cabin crews’ further commitment to their work through satisfaction with the work carried out by them and their profession and that if cabin crews are encouraged and efficiently managed through appropriate compensation when airlines’ goals have been achieved, the airlines’ competitiveness will be enhanced further.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 성과분석

Ⅴ. 결 론

참고문헌

키워드

Cabin Crew Compensation Satisfaction Career Satisfaction Career Commitment