여행업 종사원의 직무스트레스와 직장-가정갈등의 모형에서 자기감정 조절능력의 역할

• 영문명: The Role of Self-emotional Control Ability When Impacted by Job Stress and Work-family Conflict Model Using Path Analysis: Focusing on Travel Agent
• 발행기관: 한국관광학회
• 저자명: 천덕희 홍경완
• 간행물 정보: 『관광학연구』제36권 제5호, 309~332쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2012.06.30

영문 초록

The purpose of this study is to examine the influential relationship job stress, work-family conflict, job satisfaction, and family satisfaction through path analysis among, and to investigate whether the self emotional control ability plays a moderating role in its relationship. A sample of 198 people who work travel agency more than 2 years was obtained through convenience sampling method over a period of 15 days. According to the Factor analysis, job stress was classified into three distinct dimensions (job overload, emotional labor, job insecurity). Findings from this study are as follows: firstly, there are the significant relationships between antecedents (job overload, emotional labor, job insecurity) and consequences of job and family satisfaction; secondly, self-emotional control ability has a moderating effect on the relationship between job stress and work-family conflict. The theoretical and practical implications are discussed. The limitations of this are identified and suggestions for the future research are presented.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

직무스트레스 직장-가정갈등 자기감정 조절능력 직무만족 가정만족 Job stress Work-family conflict Self emotional control ability Job satisfaction Family satisfaction