항공권 유통경로 변화에 따른 판매처와 여행행태별 선택속성 비교분석

• 영문명: Comparative Analysis on Selection Attributes of Dealers Depending on Flight Ticket Distribution Channel Alteration and Travel Behavior
• 발행기관: 한국관광학회
• 저자명: 李京仁 尹智煥
• 간행물 정보: 『관광학연구』제35권 제8호, 345~365쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2011.10.31

영문 초록

The intense competitive environment which appeared after the eased regulations of the aviation industry made airlines to seek for a method to reduce the flight distribution cost. As a result, the airline industry has changed its major sales distribution channel to a direct sales through one's web site instead of previous indirect sales through travel agency in order to arrange long-term relationships with consumers. This study devised a counter plan for travel agencies by recognizing changes in flight distribution channel and important characteristics that consumers consider when they buy flight tickets. Frequency analysis, factor analysis, t-test, and ANOVA test were performed using 1,730 valid samples that were collected by web pages of travel agencies. The result of this study showed that consumers recognized portal sites as more important distribution channel than travel agencies when they bought flight tickets, while they recognized travel agencies before airline companies for flight ticket dealers. Results from this study suggest that strengthened specialty of travel agencies is needed to differentiate from online portal sites.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

항공권 유통 경로 제로 커미션 여행행태 컴퓨터 예약 시스템 글로벌 정보 시스템 Flight-ticket distribution channels Zero commission Travel behavior CRS-Computerized reservation system GDS-Global distribution system