인턴쉽 참가의사결정과정에 관한 연구

• 영문명: The Determinants of the Potential Participants’ Attitude and their Participation Intention toward the Internship Program
• 발행기관: 한국관광학회
• 저자명: 전병길 정윤조 정하윤
• 간행물 정보: 『관광학연구』제31권 제5호, 75~95쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2007.10.31

영문 초록

The purpose of this research was to examine the construct known as psychological empowerment as it was perceived by service encounter employees in food and beverage departments of the super deluxe hotels in Seoul. The model was tested using SPSS 12.0 and LISREL 8.72 based on a sample of 204 surveys which showed a 92% usable response rate. Factor analysis revealed a three-dimensional factor structure(meaning, competence, influence) for psychological empowerment. The results of empirical analysis showed as follows. 1) Three dimension of psychological empowerment have a significant effect on the customer orientation except competence. 2) Three dimension of psychological empowerment have a significant effect on the job satisfaction. 3) Job satisfaction has a significant effect on the customer orientation.

목차

I. 서론

II. 이론적 배경과 연구가설

III. 연구방법

IV. 실증분석

V. 결론

참고문헌

키워드

인턴쉽 신념 주관적 규범 태도 참가의사 Internship Belief Subjective norms Attitude Participation Intention