패밀리레스토랑 종업원의 성격요인, 조직응집성, 조직성과의 관계 분석

• 영문명: Employees’ Personality, Cohesiveness, and Performance in Family Restaurants
• 발행기관: 한국관광학회
• 저자명: 유희경 박선숙 박행묵 김효상
• 간행물 정보: 『관광학연구』제31권 제5호, 9~28쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2007.10.31

영문 초록

The challenge of finding factors that could increase organizational performance has long been a hurdle for human resources as well as for managerial accounting professionals. The purpose of this study is to examine relations between employees’ personality traits and organizational cohesiveness and performance in Family Restaurants. Especially, we investigate the importance of employees’ personality traits for organizational performance. Big Five personality dimensions (extraversion, agreeableness, conscientiousness, emotional stability and receptiveness to experience), self-control ability and feeling were used as variables for personality traits. Three non-financial measures of balanced scorecard such as customer, internal process and learning & growth perspective were used as variables for organizational performance.. The analyses showed that extraversion, agreeableness and emotional stability of personal traits exerted a significant influence to organizational cohesiveness and performance. Especially, the extraversion was the most important personal trait. Therefore, more appropriate employment management and training should be coordinated in relation with employees’ personality traits to improve organizational performance.

목차

I. 서론

II. 이론적 배경

III. 연구방법

IV. 분석결과

V. 결론 및 시사점

참고문헌

키워드

종업원 성격 응집성 성과 균형성과표 Employees’ Personality Cohesiveness Performance Balanced Scorecard