The Impact of Property Management Services on Tenants’ Satisfaction with Industrial Buildings

• 발행기관: 한국유통과학회
• 저자명: Seetharaman, Arumugam Saravanan, A. S. Patwa, Nitin Bey, Jiann Ming
• 간행물 정보: 『KODISA ICBE (International Conference on Business and Economics)』2019 International Conference on Business and Economics (ICBE 2019), 153~154쪽, 전체 2쪽
• 주제분류: 경제경영 > 경제학
• 파일형태: PDF
• 발행일자: 2019.07.08

영문 초록

The aim of this research is to determine the impact of property management services on tenants’ satisfaction with the three identified variables. Structural equation modelling (SEM) is applied to build constructs and test the hypotheses with the collected survey samples. Of the three variables, facility management is the most influential factor that leads to tenant satisfaction with industrial buildings. Next, perceived quality is another important factor that contributes to tenants’ pleasure. Compared with these two, lease management fares worse, having the least extensive effect on tenant satisfaction, and could be disregarded. The ultimate impact of tenant satisfaction is about tenant retention and recommendation. The overall findings of this research will potentially help real estate developers to develop a better property management system, leasing program and tenant retention strategy.

목차

1. Introduction

2. Research Background

3. Research Methodology

키워드

Tenant Landlord Customer Satisfaction Industrial Building Property Management