국제운송에서의 해운 서비스 품질에 관한 연구

• 영문명: A Study on the Shipping Service Quality in International carriage
• 발행기관: 한국통상정보학회
• 저자명: 조갑진(Kap-Jin, Cho)
• 간행물 정보: 『통상정보연구』제8권 제2호, 175~195쪽, 전체 21쪽
• 주제분류: 사회과학 > 무역학
• 파일형태: PDF
• 발행일자: 2006.06.30

영문 초록

Sea transport industry is service industry and basic industry that permit efficient division of the human and material resources of industry. Also, owing to geographical situation which korea is having, utilization ratio of sea logistics industry is high than other transport ways. Sea transport industry chieves role that promote economy activity of other industry field as well as offer of transport way. Specially, because unit anger of freight by container is introduced, it was achived reduction of transport unit cost and mechanization of loading and unloading by this result. For efficeint connection of each other transport, contianer had offerd to large ship. Quality of service has much dimensions, and is considered while it is important that understand quality of service of sea transport industry through marketing and research of customer connection field because perceive of quality of serviceis different in shipowner/service viscount or shipper/freight owner. This research presented decision factors of sea transport quality of service which shipper and transport agent recognize under these background.

목차

Ⅰ. 서론

Ⅱ. 해운서비스 품질의 이론적 배경

Ⅲ. 연구모형 및 방법

Ⅳ. 실증분석결과

Ⅴ. 결론

참고문헌

Abstract

키워드

국제운송 해운산업 해운서비스 해운산업 서비스의 품질