우리나라 금융옴부즈만제도의 발전방향

• 영문명: A Study on the Development of Korea's Financial Ombudsman System
• 발행기관: 한국부패학회
• 저자명: 함정호(Hahm Jeong Ho)
• 간행물 정보: 『한국부패학회보』제14권 제3호, 155~184쪽, 전체 30쪽
• 주제분류: 법학 > 민법
• 파일형태: PDF
• 발행일자: 2009.09.30

영문 초록

In order to pursue the consumer protection objective, many countries have introduced the financial ombudsman system which, as an alternative dispute resolution system within the private law domain, resolves complaints and disputes posed between consumers and financial companies for a relatively low cost without depending on the court's procedure. This paper compares their financial ombudsman systems of the major countries such as United Kingdom, Canada, Australia, etc. and derive some policy implications. Then it proposes some directions for further development of Korea's Financial Ombudsman System. In order to effectively pursue the consumer protection in the future, it is suggested that a new alternative dispute resolution institution be established, independent of influence from the Financial Supervisory Service(FSS) and/or financial industry.

목차

I. 서론

II. 금융환경변화에 따른 금융소비자보호의 필요성과 동향

III. 주요국의 금융옴부즈만제도의 특징과 정책적 시사점

IV. 우리나라 금융소비자 보호제도와 금융옴부즈만 제도

V. 우리나라 금융옴부즈만제도의 발전방향

VI. 정책과제

<참고문헌>

키워드

금융소비자(financial consumer) 소비자보호(consumer protection) 금융옴부즈만(financial ombudsman) 분쟁해결대안제도(alternative dispute resolution system) 제3자 민원처리기관(third-party complaint handling institution)