공개소프트웨어 서비스 평가모델의 현장적용에 관한 사례연구

• 영문명: A Case Study on Application Test of Behavior-Structure-Evaluation Evolution Model(BSEM) for Open Source Software Services
• 발행기관: 한국물류학회
• 저자명: 이승창(Lee, Seung-Chang) 박훈성(Park, Hoon-Sung) 서응교(Suh, Eung-Kyo)
• 간행물 정보: 『물류학회지』제26권 제1호, 83~96쪽, 전체 14쪽
• 주제분류: 경제경영 > 무역학
• 파일형태: PDF
• 발행일자: 2016.02.29

국문 초록

본 연구는 공개소프트웨어를 기반으로 하여 서비스를 제공하는 기업을 평가하기 위한 평가모형인 서비스 활동구조평가 진화모델(BSEM)을 현장적용에 대한 사례연구이다. 평가의 신뢰성과 객관성을 확보하기 위하여 전문가검토 및 공개소프트웨어 서비스기업을 대상으로 예비평가(pilot test)를 실시하였으며 국내 공개소프트웨어 기업의 현황을 파악하고 비즈니스 유형을 분석하여 국내 실정에 적합한 공개소프트웨어 서비스기업의 서비스 활동분류체계를 제시하였다. 이를 통해 공개소프트웨어 서비스를 사용하는 기업은 서비스 기업의 결정을 위한 객관적 평가결과의 확보와 효과적 의사결정을 통해 합리적 의사결정을 할 수 있으며, 공개소프트웨어 도입가능성이 높아짐에 따라 공개소프트웨어 유통시장의 활성화를 기대할 수 있을 것이다.

영문 초록

In the public domain in the server market, most came to show high utilization, more recently, Mobile, Cloud, Virtualization and Big data, such as convergence in various areas of industry emerging as a more and more important. Open Source Software(OSS) has been used mainly in Server market of conglomerates, In recent years, many industries including small and medium companies in IT are discussing the importance of its usage. Despite its increasing advantage worldwide, domestic companies and public areas are inhibiting the usage of open source software due to a lack of reliable information for public domain. Despite this growing trend of utilization the open source software worldwide, the domestic industry is still in the public domain due to a lack of reliable information for the public and local businesses to introduce the public domain, and to take advantage of a inhibiting factor. So, Lee et al.(2015) proposed multi purposed evaluation model named Behavior-Structure-Evaluation Evolution Model(BSEM) for the purpose of proposing evaluation framework for open source software service companies based on general corporate valuation model. Therefore, main purpose of this study is to applying BSEM for OSS service companies to adaptability, expandability and objectivity of BSEM. We chose 2 out of 290 OSS service companies and they offer operating system and Database management system services. Company A which offers operating system services has “System OSS Software package development & supply” and “OSS software system improvement & maintenance” service activity in detail. Company B which provides operating system and database management system has “OSS software base network design” and “Customized OSS software development” service activity. We applied Technology Reference Model(TRM) for technical domain. Company A was “52. Operating system” and company B was “51. Database and 52. Operating system”. At last we applied 21 evaluation indexes for measuring each service level. Also we measured service weight by OSS experts and applied for BSEM model. After whole evaluation indexes are calculated BSEM suggested final service level by showing alphabet from AAA to D and BSEM affords the detailed service level for BSEM user. In conclusion, this study provides evaluation model which can be evaluated for customer and service provider, so open source software service company can set up self check service levels, based on this they can look for ways to provide a better services to customers.

목차

Ⅰ. 서 론

Ⅱ. 공개소프트웨어 서비스 활동구조평가 진화모델(BSEM)

Ⅲ. 공개소프트웨어 서비스 활동구조평가 진화모델(BSEM) 적용 및 결과

Ⅳ. 결 론

참고문헌

키워드

공개소프트웨어 서비스 활동구조평가 진화모델(BSEM) 공개소프트웨어 서비스기업 평가 Open-Source Software(OSS) OSS service level BSEM(Behavior-Structure-Evaluation Evolution Model) Evaluation model Case study