호텔 종사자의 갈등관리 및 커뮤니케이션이 팔로워십에 미치는 영향

• 발행기관: 한국외식경영학회
• 저자명: 송기옥(Ki Ok Song)
• 간행물 정보: 『외식경영연구』15권 1호, 359~376쪽, 전체 18쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2012.02.28

영문 초록

The purpose of the study is to analyze the effects of hotel employees conflict management and communication on followership, This research is based on the survey of 379 hotel employees in five-star hotels in Seoul, and used the SPSS WIN 12.0 statistics program to analyze the survey, The results of analysis were as follows, First, the hypothesis 1-`conflict management will positively affect the followership-is rejected. As the previous studies, this research has the same result also. It shows that more conflict between the colleagues and seniors could badly affect the followership. Second, the hypothesis 2-``communication will positively on affect the followership``-is accepted because the path coefficient of communication is that (estimate=. 589, S.E=.059. C.R=9.903, p (000), which means it significantly affects the followership. It means that communication between the colleagues and seniors has very important role for the followership. Third, the hypothesis 3-conflict management will positively affect communication``-is accepted. Rather then waiting for the senior`s order, person`s initiative acting, commitment and passion, and self-esteem with organization`s goal are the most important and affect the communication also.

키워드

Hotel employees Conflict management Communication Followership