Hotel 從事員의 職務Stress가 職務滿足과 移職意圖에 미치는 影響

• 영문명: An Effect of Hotel Employee on Job Stress Factors, Job Satisfaction, Turnover Intention
• 발행기관: 청운대학교 관광산업연구소
• 저자명: 崔廷煥(Choi, Jeong-Hwan)
• 간행물 정보: 『관광산업연구』관광산업연구 제1권 제1호, 122~133쪽, 전체 12쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2007.12.30

영문 초록

This study analyzes how the main two factors causing stress at work, role conflict and overloaded responsibilities, affect job satisfaction and subsequent turnover. The results show that: First, role conflict between employees cause stress, which affects work satisfaction, compensation satisfaction and promotion satisfaction. Second, role overload produces more stress on the job, which affects promotion satisfaction but does not significantly affect work satisfaction or compensation satisfaction. Third, job satisfaction factors, that is, work satisfaction, compensation satisfaction and promotion satisfaction, affect the turnover rate. The study has importance for the following reasons: First, job satisfaction was examined with factors divided into work satisfaction, compensation satisfaction and promotion satisfaction. Second, it was found that compensation satisfaction serves as a antecedent variable (predictor) of work satisfaction. Third, turnover intention was tested through path analysis. In the process of this path analysis, it was concluded that the stress from overloaded responsibilities is the most direct factor affecting turnover intention.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 실증조사의 설계

Ⅳ. 분석결과

Ⅴ. 결 론

키워드

직무스트레스요인 직무만족 이직의도 Job Stress Factors Job Satisfaction Turnover Intention