리더십과 서비스품질의 관계에 대한 연구

• 영문명: The relationship between leadership and service quality
• 발행기관: 한국산업경영시스템학회
• 저자명: 안관영 이성호 박노국
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2003년 추계학술대회 논문집, 157~160쪽, 전체 4쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2003.10.01

영문 초록

  With increasing of Korean family"s revenue and pursuing quality of life, outdoor food and meal industry is rapidly growing up. Thus employee"s service quality is much more needed in this industry. This paper is review the relationship between transformational leadership and service quality.
  Survey papers gathered from restaurant employee were 571 cases and analysed to test significant relationship between leadership and service quality. Statistical analysis result showed that tangibility and empathy among service quality factors have many significant relationships with leadership styles than other factors.

목차

Abstract
1. 문제제기 및 연구목적
2. 이론적 배경
3. 연구의 설계
4. 분석결과
5. 요약 및 제언

키워드

service quality transformational leadership transactional leadership restaurant sex