조직 형태에 따른 TQM 실행과 조직의 운영성과간의 관계에 관한 연구

• 영문명: An empirical study on the relationship between Total Quality Management Practices and Operational Performance depending on Organization Types
• 발행기관: 한국산업경영시스템학회
• 저자명: 이욱기 김주완
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2003년 추계학술대회 논문집, 104~107쪽, 전체 4쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2003.10.01

영문 초록

  This study aims to examine the relationships between total quality management(TQM) practices and operational performance perceived by employees who are in different organization types, R&D organization and Non-R&D organization in manufacturing companies. Operational performance is defined as the degree of operation efficiency in the perspective of quality, delivery, and cost. Our study showed that the degree of TQM practice has significant difference in organization type. In case of R&D organization, the categories of customer focus and process management were the strongest significant predictors of operational performance. Therefore, the optimal TQM practices for R&D organization can be obtained in consideration of customer focus and process management.

목차

Abstract
1. 서론
2. 이론적 배경
3. 실증연구
4. 분석결과
5. 결론 및 요약
참고문헌

키워드

TQM Performance Organization type