Online Health Checks Appointment Service Design - Service Design Process-Based-

• 영문명: Online Health Checks Appointment Service Design - Service Design Process-Based-
• 발행기관: 한국서비스디자인학회
• 저자명: XU JIAYI Younghwan Pan
• 간행물 정보: 『한국서비스디자인학회 학술대회자료집』2023년 가을학술대회 발표집, 18~21쪽, 전체 4쪽
• 주제분류: 예술체육 > 미술
• 파일형태: PDF
• 발행일자: 2023.12.02

국문 초록

In China, the rise of the Internet as a health information medium has bolstered public participation in health checkups. This study focuses on WeChat's Health Check Self-service System, applying service design principles to enhance user experience. By adopting a user-centered approach, the research aims to deliver a service that meets user expectations and improves interaction with the online appointment platform. The findings highlight the importance of considering user needs in Health Information System (HIS) development to ensure service quality. The study reveals that a well-designed, user-friendly service can positively influence user engagement, providing valuable insights for future innovations in online health service design.

키워드

Service Design health information system Health Checks Online Appointment