항공사 객실승무원의 교육훈련, 조직몰입, 고객지향성, 이직의도 간의 영향관계

• 영문명: An Effect Relationship of Educational Training of Airline Cabin Crews with Organizational Commitment, Customer-Orientation and Turnover Intention
• 발행기관: 관광경영학회
• 저자명: 장미경 유양호
• 간행물 정보: 『관광경영연구』제17권 제2호, 263~281쪽, 전체 19쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2013.06.30

영문 초록

The empirical analysis was conducted to identify that the educational training of airline cabin crews might affect organizational commitment, customer-orientation, and turnover intention, and to investigate that organizational commitment might affect the customer orientation and turnover intention targeting airline cabin crews. The results reveal that educational training had a positive effect on organizational commitment and customer orientation, while it had a negative effect on turnover intention. In addition, organizational commitment had a positive effect on customer orientation, while it had a negative effect on turnover intention. The study results are meaningful in that educational training helps cabin crews committed to the organization more intensely, provide customers with more customer-oriented services, and gain a competitive edge in terms of the management of human resources by leading to lowering the turnover intention.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Educational Training Organizational Commitment Customer-Orientation Turnover Intention