항공사 객실승무원의 조직역량이 직무만족, 이직의도에 미치는 영향

• 영문명: The Effects of Organizational Competency of Flight Attendants on Job Satisfaction and Turnover Intention
• 발행기관: 관광경영학회
• 저자명: 유정선 이주양
• 간행물 정보: 『관광경영연구』제21권 제5호, 151~174쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2017.09.30

영문 초록

The purpose of this study was to investigate the relationship between Organizational Competency and Job Satisfaction, Organizational Competency and Turnover Intention of flight attendant. The self-Communication method was adopted to collect the data during August in 2016. It was found as follows: First, Organizational Competency is consisted with Target Competency, System Competency and Member Competency, Regarding the relationship between Organizational Competency and Job Satisfaction, Target Competency and Member Competency positively affect Job Satisfaction. Secondly, regarding the relationship between Organizational Competency and Turnover Intention, only Member Competency negatively affect Turnover Intention. Based on those results, the contribution, limitation, and some of recommendation for the future research have been suggested. Future study was suggested to standardize the model of organizational competency of various Airline company, and to diagnose the relative effectiveness of Organizational Competency and other variables of Organizational Performance such as financial resources, marketing strategy, information process, leadership and so on, which can measure organizational performance more extensively than above adopted variables have shown on this research.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Flight attendants Competency Organizational Competency Job Satisfaction Turnover Intention