항공사의 서비스 지향성이 조직지원 인식과 조직성과에 미치는 영향

• 영문명: The Effects Of Airline Service Orientation on Perceived Organizational Support and Organizational Performance
• 발행기관: 한국관광학회
• 저자명: 이형룡 조주은
• 간행물 정보: 『관광학연구』제29권 제2호, 53~72쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2005.10.31

영문 초록

Impact of the service orientation on perceived organizational support is important for organizational commitment of air flight attendant. Questionnaire survey was conducted to those working at airlines for a month during 2004 and 2005 period. To test analysis regression method was used. The results of analyses are: it was signification correlation between the service orientation of the perceived organizational support. Authors could find a significant correction between the service orientation of an airline company and the performance of an organization. In the service businesses where the human resource plays an important role, the capability of the staffs to provide high-level service will greatly contribute to the enhancement of service quality and productivity of the airlines.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 선행연구 검토

Ⅲ. 연구 방법

Ⅳ. 실증 분석

Ⅴ. 결론

참고문헌

키워드

서비스 지향성 조직지원 인식 조직성과