호텔기업에서의 직무존중, 조직시민행동 및 서비스품질간의 관계에 관한 연구

• 영문명: Job Esteem, Organizational Citizenship Behavior and Service Quality
• 발행기관: 한국관광학회
• 저자명: 하헌국
• 간행물 정보: 『관광학연구』제26권 제4호, 145~166쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2003.02.28

영문 초록

Author examines the relationship between job-esteem and organizational citizenship behavior(OCB) for hotel industry. This study also observes the relationship between OCB and service quality. A total of 350 questionnaires from first-class luxurious hotels in Seoul, Taegu, and Kyoungbuk Province were processed using structural equation modeling procedures(LISREL). Research findings were that organizational citizenship behavior was significantly affected by job-esteem, organizational citizenship behavior and service quality. Also it was found that service delivery and participation was significantly affected by loyalty for the hotel.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 이론적 고찰과 가설의 설정

Ⅲ. 조사설계

Ⅳ. 가설검증 결과

Ⅴ. 결론

참고문헌

키워드

직무존중 조직시민행동 서비스품질 LISREL