항공사 지상직원의 지식공유가 직무성과에 미치는 영향

• 영문명: Effects of Airline Ground Staff Knowledge Sharing on their Job Performances;Focused on Airline ground staff of Incheon airport
• 발행기관: 관광경영학회
• 저자명: 이태규 김미정
• 간행물 정보: 『관광경영연구』제24권 제6호, 547~570쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2020.11.30

영문 초록

Recently, there have been many studies showing that knowledge sharing has an effect on job performance. It was necessary to study whether the application of face-to-face service and various regulations applies to airline ground staff at the airport. The purpose of this study is to investigate the effect of individual and organizational factors on job performance. This study collected 201 questionnaires from airline ground staff working at Incheon Airport and used them for statistical analysis. In this study, a correlation analysis was conducted after securing conceptual validity and reliability. The results of the empirical analysis of this study are as follows. First, it was found that personal attributes had a positive effect on knowledge sharing. Second, it was found that organizational attributes had a positive effect on knowledge sharing. Third, knowledge sharing was found to have a positive effect on individual job performance. Fourth, knowledge sharing was found to have a positive effect on the organization's job performance. In order to secure a competitive advantage for survival strategies in a difficult business environment, the relationship and mediating effect between individual and organizational factors, which are the attributes of knowledge sharing, were verified. It will be a document that proves that knowledge sharing is an effective and important medium for corporate performance, and this will serve as a means for the aviation industry to strengthen its competitiveness.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 성과분석

Ⅴ. 결 론

참고문헌

키워드

Airline Ground Staff Knowledge Sharing Job Performance Airline ground staff