교육서비스 품질과 조직몰입이 조직행동에 미치는 영향

• 영문명: Effect of Educational Service Quality and Organizational Commitment on Organizational Behavior
• 발행기관: 한국비교정부학회
• 저자명: 김기찬(Ki-Chan Kim) 이상엽(Sang-Yup Lee)
• 간행물 정보: 『한국비교정부학보』제13권 제2호, 397~426쪽, 전체 30쪽
• 주제분류: 사회과학 > 행정학
• 파일형태: PDF
• 발행일자: 2009.12.30

영문 초록

The main objectives of this study are to examine effect of educational service quality and organizational commitment on organizational behavior and to analyze influence of organizational commitment. To achieve the purposes in the research, we reviewed various approaches, analysis levels and methods in organizational empowerment, organizational loyalty, organizational commitment, organizational citizenship. For empirical analysis, data have been gathered through questionnaire given to 78 teachers of middle-high school Chungnam Province. The commitment of educational service have influenced on job satisfaction and improvement of service quality as management equipment. The job satisfaction of educational service exercise great influence on service quality.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 조사설계

Ⅳ. 실증분석

Ⅴ. 결 론

참고문헌

키워드

교육서비스품질 조직몰입 조직행동 조직충성도 교육서비스 educational service quality organizational commitment organizational behavior organizational loyalty educational service