The Effects of Being Trusted on Individual Performance: The Mediating Role of Compassionate Helping

• 발행기관: 한국인사조직학회
• 저자명: 김지영(Jeeyoung Kim) 고유미(Yumi Ko) 정명호(Myung-Ho Chung)
• 간행물 정보: 『한국인사조직학회 발표논문집』한국인사조직학회 2019년도 춘계학술연구발표회 발표논문집, 1~38쪽, 전체 38쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2019.04.27

영문 초록

Under current team-oriented work environments, receiving coworkers’ trust is essential for accomplishing positive work outcomes. In this study, we focus on the employee’s position in trust networks among coworkers. In particular, we explore the effects of individuals’ centrality in two dimensions of trust networks (i.e., cognition-based and affect-based trust) on the employee performance. We also investigate the mediating role of compassionate helping in the relationship between affect-based trust and individual outcomes. We test our hypotheses using data from 204 employees in 10 organizations. As predicted, individual centrality in cognitive trust network is positively associated with employee performance. However, centrality in affective trust network is not significantly associated with individual outcomes. We also found that affect-based trust indirectly increased employee performance via companionate helping from coworkers. The results suggest that caregivers also need to receive compassionate helping from others to improve their performances. From a social network perspective, this study reveals the differential effects of two type of trust and sheds new light on the trustee’s position among coworkers in the workplace. We discuss the theoretical and practical implications of these findings.

목차

INTRODUCTION

METHOD

RESULTS

DISCUSSION

CONCLUSION

키워드

centrality in trust network cognition-based trust affect-based trust compassionate helping individual performance