EU의 소비자 ADR 및 ODR에 관한 새로운 규정 논의와 국내에의 시사점

• 영문명: Proposals for New Regulations Concerning Consumer ADR and ODR and their Implications in the EU
• 발행기관: 한국중재학회
• 저자명: 손 현(Hyun Son)
• 간행물 정보: 『중재연구』 제23권 제1호, 107~131쪽, 전체 25쪽
• 주제분류: 사회과학 > 무역학
• 파일형태: PDF
• 발행일자: 2013.03.30

영문 초록

Online-ADR (Alternative Dispute Resolution) has been receiving attention from the international community as a means of alternative dispute resolution for consumer disputes in both small and mass international e-commerce. The EU Parliament and the Council proposed the Online Dispute Resolution Regulation for Consumer Disputes (hereafter, EU Consumer ODR Regulation ) and the Directive on Alternative Dispute Resolution of Consumer Disputes (hereafter, EU Consumer ADR Directive ) as a legislative package, now scheduled to be adopted. Those efforts strengthen consumer protection by enhancing ODR in international e-commerce and improving of the functions of the e-commerce market. The EU Consumer ADR and ODR regulation package will operate in conjunction with the ODR platform as a single point across Europe, abandoning the ADR system of each member. Consumers and traders who need dispute resolution apply on the EU ODR platform linked website, and the applications are distributed to individual ADR institutions in accordance with the Rules and Procedure of ADR institutions in the respective country. Although there has been partial progress in Korea for ODR programs such as the establishment of the Online Administrative Trial and the procedures of individual ADR agencies operating through the website, existing norms do not fully support the system. At this point, we see many implications of the EU Consumer ADR and ODR regulation package on the direction chosen for domestic ADR and ODR policy and legislation. This study introduces the main features and content of the EU Consumer ADR Directive (draft) and ODR Regulation provisions, and describes the direction of domestic policy and legislation regarding Online-ADR.

목차

Ⅰ. 序

Ⅱ. 논의의 배경

Ⅲ. EU 소비자 ADR 지침(안)의 특징 및 주요 내용

Ⅳ. EU 소비자 ODR 규정(안)의 특징 및 주요 내용

Ⅴ. 시사점 : 국내 ODR 정책 및 입법 방향

키워드

국제 전자상거래 온라인 분쟁해결 ODR O-ADR EU 소비자 ODR 규정 EU 소비자 ADR 지침 Cross-Border E-commerce ODR O-ADR EU Regulation on Consumer ODR EU Directive on Consumer ADR