자치단체 행정서비스 품질사례분석을 통한 개선방안

• 영문명: Measurement and Improvement for the Service Case Study of Local Governments
• 발행기관: 한국지방행정학회
• 저자명: 정원희(Won - Hee Chung)
• 간행물 정보: 『한국지방행정학보』제6권 제2호, 223~250쪽, 전체 28쪽
• 주제분류: 사회과학 > 행정학
• 파일형태: PDF
• 발행일자: 2009.12.30

영문 초록

This is a study on analyzing and developing ways of improving administrative service quality. This study focuses on “Service Standards or Service Charters , I and “the Service Delivery System and Procedures . This study is “Service Standards or Citizen Charter . This study an떠yzes the ways and effects of the measure of service standards in the developed countries and tries to present better way of introducing service standards system in our country. Based on the problems of Korean Service Standards or Service Charter and the experiences of other developed countries, this study presents ways of improving Service Standards System in our country as follows. This study examines the service delivery system and procedures ofl administrative services to develop and present better way of service delivery~ system. In this regard, service delivery system and procedures theoretically, in~ relation to service quality. Under this approach, this study presents following agendas to improve the service delivery system as well as service quality itself.

목차

l. 서 론

ll. 이론적 논의

III. 행정서비스 품질평가 사례분석

lV. 행정서비스 품질사례분석을 통한 개선방안

V. 결 론

키워드

행정서비스 고객만족 서비스품질 서비스체계 지방자치단체 administrative service customer satisfaction service quality service delivery system local govemment