정보시스템 이용자의 정보만족도 측정에 관한 이론적 고찰

• 영문명: A Theoretical Study on the Measurement of User Information Satisfaction on the Information system
• 발행기관: 한국농촌지도학회
• 저자명: 안상근(Sang Keun Ahn) 최민호(Min Ho Choi) 김성수(Sung Soo Kim)
• 간행물 정보: 『농촌지도와 개발』4권 1호, 201~209쪽, 전체 9쪽
• 주제분류: 농수해양 > 기타농수해양
• 파일형태: PDF
• 발행일자: 1997.06.30

영문 초록

The objective of this study were 1) to review concepts of user information satisfaction (UIS), 2) to analyze tools for measuring user information satisfaction, 3) to identify factors affecting information satisfaction. The study was carried out by the analysis of literatures related to information system. The construct of UIS has been operationalized in many different ways. Several studies employed single-item rating scales; such scales have been criticized unreliable. Single-item scales also provide little information as to what the user fords dissatisfying(satisfying) and are thus of limited utility outside a research setting. Multiple-item UIS measures have become increasingly common. Generally, they are of two types. The first focuses on the information system product. With such diverse names as "system acceptance", "output quality", and "appreciation", these scales focus on the concept of the information system and the manner in which the information is presented. The second type of multiple-item scale includes the organizational support for developing and maintaining the system as well as the system product itself. This type of instrument contains items concerned with training, documentation, development procedures, systems maintenance, etc., as well as items related to system content. Thus it provides an indicator of the overall quality of information services provided by an information service function. Generally, UIS measures have not been carefully validated. Recently, however, several rigorous attempts have been made to develop valid and reliable UIS measure.

목차

Summary

Ⅰ. 서론

Ⅱ. 정보만족도의 개념

Ⅲ. 정보만족도 측정 도구

Ⅳ. 정보만족도 관련변인

Ⅴ. 결론

Ⅵ. 참고문헌