호텔외식사업 종사원의 직무만족이 서비스 질 제공에 미치는 영향에 관한 연구

• 영문명: The study on the effect of Hotel Restaurant employees' job satisfaction to the quality of the service
• 발행기관: 한국외식경영학회
• 저자명: 곽성호(GwagSeongHo) 김만희(KimManHui)
• 간행물 정보: 『외식경영연구』6권 2호, 7~26쪽, 전체 19쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2003.08.30

영문 초록

The key aims of this study are to: (a) establish the relationship between hotel restaurant employee's job satisfaction and their service quality. (b) provide effective direction for increasing service quality in hotel restaurants. To complete the purpose of this study, verified surveys including the data of national and international documents was planned to increase the accuracy of the analysis and evaluation. To analyze the data, frequent analysis, factor analysis, regression analyses, MANOVA and ANOVA were conducted. The verification of the model was done in two methods. The effect of job satisfaction and demographic variables on the service quality in hotel restaurants were verified.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 이론적 고찰

Ⅲ. 연구 설계 및 가설

Ⅳ. 실증적 분석 및 분석결과 이해

Ⅴ. 결론

참고문헌

키워드

Job satisfaction Service quality Hotel restaurant