연구논문(硏究論文): 호텔기업의 조직학습이 서비스지향성에 미치는 영향: 조직신뢰의 매개효과

• 발행기관: 한국외식경영학회
• 저자명: 심현섭( Hyun Sub Shim ) 김경숙( Kyung Sook Kim )
• 간행물 정보: 『외식경영연구』14권 2호, 217~234쪽, 전체 18쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2011.04.30

영문 초록

Using a sample of 779 hotel employees who work for five-star hotels located in Seoul. This study is to examined the effects of Organizational Learning of Hotel on Organizational Trust and Service Orientation. The findings of the study were as follows: First, the results of structural equation modeling(SEM) test indicated that the organizational learning had a positive effect on service orientation. second, this study found a role of organizational trust as a mediator positively affected on organizational learning and service orientation. In service businesses where the human resource plays an important role, the employees` service will greatly contribute to the enhancement of performance in hotels.

목차

I. 서 론

II. 이론적 배경

III. 연구 설계

IV. 실증분석

V. 결론 및 제언

키워드

Organizational Learning Service Orientation Organizational Trust