여행업 종사자의 직무만족과 이직의사 연구

• 영문명: Study on the Relationship Between the Job Satisfaction and Turnover Intension of the Employees in Travel Agencies
• 발행기관: 한국문화관광학회
• 저자명: 김경희(Kim, Kyung-hee)
• 간행물 정보: 『문화관광연구』제9권 제1호, 113~126쪽, 전체 14쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2007.06.30

영문 초록

This study intents to present an efficient coping plan against the factors of inner conflicts and for diminishing the turnover rate by measuring the worker’s job satisfaction in the demographic statistics, types of work, and the career qualities separately and then, analyzing how much the work satisfaction influences the turnover of employees. As the results of the factor analysis, it is divided with 8 main factors; the job itself, wages, office superiors, welfare stability, co-workers and their various relationships, promotions, working conditions, and the company’s personal support. In the results of the regression analysis, it shows to have an effect on the turnover intention working condition＞job itself＞welfare stability in this order and its total reaches 13.3%. In conclusion, to raise the workers’ duty satisfaction and lower the turnover rate, itneeds the ardent efforts of both the upper company management and the employees. The company should do their best to settle the human resource management for bachieving its goal and the workers should give all their efforts to find the job in accordance with their aptitude and to further develop themselves, so that they can gain job satisfaction.

목차

[ABSTRACT]

Ⅰ. 서론

Ⅱ. 문헌 고찰

Ⅲ. 조사설계

Ⅳ. 실증분석

Ⅴ. 결론 및 시사점

참고문헌

키워드

Job Satisfaction Turnover Intention Travel Agency