의료취약지역에서 치매 원격진료의 만족도 조사

• 영문명: Satisfaction Survey of Telemedicine Services for the Patients With Dementia in the Vulnerable Area for Medical Service
• 발행기관: 대한신경정신의학회
• 저자명: 김소명(So-Myung Kim) 주진형(Jin Hyeong Jhoo) 변기환(Gihwan Byeon) 정승민(Seungmin Jeong) 김연미(Yeon Mi Kim) 이강욱(Ka
• 간행물 정보: 『신경정신의학』제60권 제4호, 366~378쪽, 전체 13쪽
• 주제분류: 의약학 > 정신과학
• 파일형태: PDF
• 발행일자: 2021.11.30

영문 초록

Objectives To assess the satisfaction of dementia patients with telemedicine services. Underlying factors were extracted from a satisfaction dataset, and possible associations among factors were investigated to determine their statistical relevances. Methods A survey was conducted using a questionnaire to determine satisfaction with telemedicine services of patients with dementia in 9 public health centers and 5 designated hospitals in 8 provinces in Gangwon-do from 20 July 2020 to 31 October 2020. Four hundred and ninety-seven users responded to the survey. Factor analysis was performed on survey data and multiple linear regression was used to extract relevant factors. Results The percentage of subjects satisfied with telemedicine services was 78.8%. Thirty-five items of the satisfaction survey indicated that the five factors, that is, necessity (Cronbach’s α 0.952), satisfaction (Cronbach’s α 0.929), medical system reliability (Cronbach’s α 0.924), medical staff reliability (Cronbach’s α 0.924), and geographic vulnerability (Cronbach’s α 0.922), were related to satisfaction with telemedicine services, and that of these, geographic vulnerability was most associated with the need for telemedicine services. Conclusion This study shows that dementia patients with experience of telemedicine services were generally satisfied with treatment. Despite its limitations, the satisfaction survey was found to provide a reliable and valid scale for assessing user satisfaction.

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키워드

원격진료 치매 이용자 만족도 조사 탐색적 요인분석 Telemedicine Dementia User satisfaction survey Exploratory factor analysis