소셜네트워크서비스를 통한 지역호텔과 고객과의 정보공유 관계가 경영성과에 미치는 영향

• 영문명: Impacts of Information-sharing via SNS between Community Hotels and Customers on Hotels' Management Performance
• 발행기관: 관광경영학회
• 저자명: 윤영일 하동현
• 간행물 정보: 『관광경영연구』제20권 제1호, 1~21쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2016.01.31

영문 초록

The purpose of this study was to identify how credibility of Social Network Service(SNS) affected information sharing between community hotels and customers and the information sharing affected hotels' management performance. To achieve the purpose, the data were collected from questionnaires distributed to SNS activities-related -department employees of 18 four or five star hotels of Gyeongju, Busan, Daegu, Daejeon, Changwon, Ulsan, Kangwon using convenience sampling method. 180 questionnaires were distributed and a total of 123 questionnaires were used for the research. The research findings were as follows: Firstly, expertise of SNS had a positive and significant relationship with information sharing between community hotels and customers, but trustworthiness of SNS didn't have a positive and significant relationship with information sharing between them. Secondly, the information sharing had a positive and significant relationship with learning & growth perspective, but the information sharing didn't have a positive and significant relationship with internal process and financial perspective. Based on these findings, hotels were recommended to strengthen SNS activities.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 연구결과

Ⅴ. 결론

참고문헌

키워드

Social Network Service Credibility Expertise Trustworthiness Information sharing Firm Performance Internal Process Perspective Learning & Growth Perspective Financial Perspective