항공사 승무원의 심리적자본이 직무열의와 조직시민행동에 미치는 영향 연구

• 영문명: The Study for Effect of Flight Crew's Psychological Capital on Job Engagement and Organizational Citizenship Behavior
• 발행기관: 관광경영학회
• 저자명: 정태연
• 간행물 정보: 『관광경영연구』제21권 제1호, 271~293쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2017.01.31

영문 초록

This study was to identify the effect of Flight Crew's psychological capital on job engagement and organizational citizenship behavior by using structural equation modeling. Through convenience sampling method of non-probability sampling method, total 300 surveys were distributed to K and A airline flight women crew. After removing 11 surveys which had insufficient answers, frequency analysis, reliability analysis, correlation analysis, confirmatory factor analysis, structural equation model, and mediating analysis were used for real analysis. The results of this research is presented as follows: Firstly, among psychological capital variables, confidence and optimism, had significant influence on organizational citizenship behavior, but, hope and resiliency had not significant on organizational citizenship behavior. Secondly, among psychological capital variables, optimism and resiliency, had significant influence on job engagement, but, confidence and hope had not significant on job engagement. Thirdly, job engagement had significant influenced on organizational citizenship behavior. Finally, job engagement had mediating effect among psychological capital and organizational citizenship behavior.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결론 및 제언

참고문헌

키워드

Flight Crew Psychological Capital Job Engagement Organizational Citizenship Behavior