객실승무원의 열정이 직무스트레스와 조직몰입에 미치는 영향

• 영문명: The Impact Cabin Crews’ Passion on Job Stress and Organizational Commitment.
• 발행기관: 관광경영학회
• 저자명: 박민희
• 간행물 정보: 『관광경영연구』제24권 제5호, 261~280쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2020.09.30

영문 초록

Passion, an intention to get engrossed in a thing with enthusiastic affection, is an important character with which human potential can be predicted, and which may result in immersion, resolution, dedication and even an obsession. The purpose of this study is to examine the influence relationship among cabin crews' passion, job stress and organizational commitment. Based on the purpose, it attempted to highlight the value of human resources directly affecting the decision of images and competitive advantage among airlines and stress the importance of the human resource management. First, each of harmonious and obsessive passion, among sub-factors of cabin crews' passion, has a negative and a positive effect on job stress, respectively. Second, the harmonious passion has a positive effect on the organizational commitment. Third, cabin crews' job stress has a negative effect on the organizational commitment. The cabin crew is a job demanding strong passion, due to its tasks requiring much physical and psychological energy, suggesting that the competitiveness of airlines would be significantly improved, if cabin crews' positive passion can be drawn by reducing the job stress and increasing the organizational commitment.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 성과분석

Ⅴ. 결 론

참고문헌

키워드

Harmoniou Passion Obsessiv Passion Jo Stress Organizationa Commitment