항공사 객실승무원의 고용불안정이 직무스트레스와 조직몰입에 미치는 영향

• 영문명: Influence of Job Insecurity of Flight Attendant on Job Stress and Organizational Commitment: the Moderating Effects of Organizational Trust
• 발행기관: 관광경영학회
• 저자명: 이승재 정태연 박민희
• 간행물 정보: 『관광경영연구』제24권 제7호, 327~343쪽, 전체 17쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2020.12.31

영문 초록

The study examines the effect of job insecurity perceived by flight attendant on job stress and organizational commitment, and the moderating effect of organizational trust with regard to the influence of job insecurity on job stress and organizational commitment. In terms of the subjects, the study set male and female flight attendants working at main domestic full service carrier, domestic low-cost airlines, and foreign airlines. From September 28 to October 25, 2020, the research was conducted online through Google questionnaire form, and a total of 129 surveys were used for analysis. As for empirical analysis, SPSS 23.0 statistical package was utilized. The research results confirmed through hypothesis verification are as follows. First, it was discovered that the job insecurity of flight attendants had a positive (+) effect on job stress. Second, it was found that the job instability of flight attendants had a negative (-) effect on organizational commitment. Third, it was found that organizational trust plays a moderating effect in the influence of the flight attendants’ job instability on job stress and organizational commitment.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결 론

참고문헌

키워드

Flight Attendant Job Insecurity Job Satisfaction Organizational Trust Organizational Commitment