항공관련학과 대학생들이 인식하는 항공실습실의 물리적 환경 중요도-만족도 분석

• 영문명: Importance-Satisfaction Analysis of Servicescape of Mock-up Room: A Case Study of University Students in Airline Service Department
• 발행기관: 한국관광학회
• 저자명: 金昭 車碩彬
• 간행물 정보: 『관광학연구』제35권 제7호, 367~382쪽, 전체 16쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2011.09.30

영문 초록

Surveying 172 students majoring in airline service at three universities in Choongchung province, this study attempted to delineate the underlying dimensions of Mockup Room Servicescape(MRS) and to compare their perception of the importance of mockup room attributes and their satisfaction level. Factor analysis of 20 attributes identified four dimensions of mockup room attributes such as practice environment, practice facilities, layout, and class facilities. IPA indicated that schools should make every efforts to improve room structure, emergency equipments, diversity of service equipments, in-flight announcement facilities, and diverse types of class seats for passengers. The study concluded with the implications of the results and suggests some future research topics.

목차

I. 서론

II. 이론적 배경

III. 연구 설계

IV. 분석결과

V. 결론

참고문헌

키워드

항공실습실 물리적 환경 중요도-만족도 분석 Mock-up room Servicescape Importance-satisfaction analysis