호텔 종사원의 사회적 지지가 자기 효능감 및 무력감에 미치는 영향

• 영문명: The Impact of Hotel Employees' Social Support on the Self-Efficacy and Helplessness
• 발행기관: 한국관광학회
• 저자명: 安大熙 朴鍾鐵
• 간행물 정보: 『관광학연구』제35권 제7호, 167~187쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2011.09.30

영문 초록

By examining the influence of hotel employees' experience of social support on their evaluation of self efficacy and helplessness, this study was to provide strategies to develop preventive measures against the hotel employees' experience of helplessness. Based on a review of related literature, a structural model between the three latent factors was developed. Data collected from 430 employees of the deluxe hotels in Seoul area on June 2010. Results of a structural equation model analysis showed that all the three dimensions of social support(i.e, the emotional support, evaluative support, material support and informative support) turned out to have positive impacts on the hotel employee' level of self efficacy experience. Results also indicated that the emotional support, evaluative support made affirmative effects on the hotel employee's helplessness. Moreover, the self efficacy was found to have affirmative effect on the hotel employee's helplessness. Practical implications and limitation of the study were also discussed.

목차

I. 서론

II. 이론적 배경

III. 연구방법

IV. 실증분석 결과 및 해석

V. 결론 및 논의

참고문헌

키워드

사회적 지지 자기 효능감 무력감 Social support Self-efficacy Helplessness