호텔종사원의 감정부조화가 직무관련 태도에 미치는 영향

• 영문명: The Moderating Effect of Social Support and Self-Efficacy on the Relationship Between Hotel Employees' Emotional Dissonance and Job-related Attitudes
• 발행기관: 한국관광학회
• 저자명: 劉兩鎬 姜尙黙
• 간행물 정보: 『관광학연구』제34권 제1호, 341~361쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2010.02.28

영문 초록

This study investigates the moderating roles of social support (support of supervisors or co-workers) and self-efficacy in the relationship between emotional dissonance and job-related attitudes. Data were collected from 260 hotel employees of 9 five star hotels in Seoul in 2009. Results show that hotel employees' emotional dissonance impacts on their job-related attitudes. It also indicates that the social support and self-efficacy they perceive play the moderating roles in the relationship between their emotional dissonance and job-related attitudes. This suggests that the support of supervisors and co-workers would reduce the hotel employees' emotional dissonance in their process of service. It also proposes that those employees who have high self-efficacy might reduce their emotional dissonance.

목차

I. 서론

II. 이론적 배경 및 가설

III. 연구방법

IV. 실증분석

V. 결론

참고문헌

키워드

감정부조화 사회적 지원 자기효능감 직무관련 태도 Emotional dissonance Social support Self-efficacy Job-related attitudes