Is Malaysia Ready to go Cashless?

• 발행기관: 한국유통과학회
• 저자명: Mahfuzur RAHMAN Izlin ISMAIL Shamshul BAHRI
• 간행물 정보: 『KODISA ICBE (International Conference on Business and Economics)』2018 International Conference on Business and Economics (ICBE 2018), 141~148쪽, 전체 8쪽
• 주제분류: 경제경영 > 경제학
• 파일형태: PDF
• 발행일자: 2018.06.25

영문 초록

Malaysia’s migration towards a cashless society is the main thrust toward embracing the digital economy. The study aims to determine the factors influencing the adoption of cashless payments by consumers and businesses, and investigate issues that moderate these factors. This study surveyed consumers and businesses based in the Klang Valley in Malaysia to understand the factors (pull and push factors) that motivate their adoption of the various cashless payment methods. The study identifies challenges and risk factors in providing reliable and efficient cashless payment services. The survey findings show that consumers’ willingness to adopt cashless payments is significantly related to their performance expectancy, facilitating condition and perceived technology security. Moreover, business willingness to go cashless is positively influenced by compatibility, top management support, technology competence, competitive pressure and critical mass. The findings of this study aim to assist policymakers to address existing concerns of consumers and businesses to enhance the growth of cashless payments in Malaysia.

목차

1. Introduction

2. Methodology

3. Findings

4. Conclusion and Recommendations

키워드

Risk of moving Cashless Consumer Malaysia