민원(행정)서비스 품질 제고방안

• 영문명: An improve plan for the quality of civil administration service - Focus on Daejeon metropolitan city -
• 발행기관: 한국지방행정학회
• 저자명: 최진혁(Jin-Hyuk Choi)
• 간행물 정보: 『한국지방행정학보』제10권 제2호, 317~343쪽, 전체 27쪽
• 주제분류: 사회과학 > 행정학
• 파일형태: PDF
• 발행일자: 2013.12.30

영문 초록

This study is an attempt to examine the improve plan for the quality of metropole Daejeon civil administration service in accordance with the environmental change of local administration. Examination of a series of variables(agreeability, accessibility, convenience, kindness, rapidity, correctness(exactitude), fairness, speciality(expert)) permits the identification and comparison of civil administration service models for improve autonomy local administration in Dajeon context. This research tried to find an possible improve plan for the quality of civil administration service connected with reinforcement the local government capacity. In brief, this study suggest the following 5 measures debatable and the logic orientation of the improve civil administration service: promote the mayor/public officer and councilor cognition, functional repletion of autonomy local administration system, change the status citizen, adaptation to new circumstance.

목차

I. 서 론

Ⅱ. 민원(행정)서비스의 이론적 배경

Ⅲ. 대전광역시 민원행정서비스 현황 및 문제점

Ⅳ. 민원행정서비스 제고방안

Ⅴ. 결 론

키워드

공공부문 정통성의 위기현상 고객중심적 행정서비스 민원행정서비스의 품질 행정정보공개 시민만족도평가 민원행정서비스체제 다차원적인 거버넌스체제 the quality of civil administration service autonomy local administration change the status citizen adaptation to new circumstance