피부미용샵 종사자의 멘토링 기능이 멘토신뢰와 긍정적 정서표현, 조직몰입에 미치는 영향

• 영문명: A Study on the Effects of Mentoring Functions among Esthetic Salon Workers on Mentor Trust, Expression of Positive Emotions and Organizational Commitment
• 발행기관: 한국인체미용예술학회
• 저자명: 한지영(Ji Young Han)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제17권 제4호, 233~250쪽, 전체 18쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2016.12.20

영문 초록

In an esthetic salon, in which services are provided through one-on-one contact between customers and employees, the latter’s role is very important. Many businesses have concentrated on the management of human resources and used mentoring as a pro-active alternative for managing human resources. Therefore, this study attempted to help esthetic salon employees understand mentoring after verifying the effects of mentoring functions on mentor trust, expression of positive emotions and organizational commitment and provide them with useful information for the effective operation of an esthetic salon. For this, the employees of esthetic salons located in Seoul and Gyeonggi-do were studied. A total of 274 questionnaires distributed from September 20 to October 10, 2016 were analyzed, using a 5-point Likert scale. For data analysis, frequency analysis, factor analysis, reliability analysis, estimation of Cronbach’s α, correlation analysis, linear regression analysis and 3-step mediated regression analysis were conducted, using SPSS v. 21.0. The results found that mentoring has a significant effect on mental trust, expression of positive emotions and organizational commitment, and mentor trust increases the expression of positive emotions and organizational commitment. In addition, mentor trust satisfied partial mediation conditions in a relationship of mentoring, expression of positive emotions and organizational commitment. In other words, mentoring can have a positive effect on customer satisfaction and improvement of organizational competitiveness as well as on the achievement of organizational goals, establishment of trust among employees and synergy effects at work. Therefore, esthetic salon employees should make continued efforts for the timely introduction and implementation of mentoring.

목차

Abstract

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 내용 및 방법

Ⅳ. 연구결과 및 고찰

Ⅴ. 결론 및 제언

참고문헌

키워드

피부미용샵 종사자 멘토링 멘토신뢰 긍정적 정서표현 조직몰입 Esthetic Salon Workers Mentoring Mentor Trust Expression of Positive Emotions Organizational Commitment