호텔정보시스템의 서비스 품질과 시스템 사용의도

• 영문명: Hotel Information System's Service Quality and System Use Intentions : Mediating Roles of User's Values, User's Satisfactions
• 발행기관: 대한관광경영학회
• 저자명: 박희석 전원배
• 간행물 정보: 『관광연구』제17권 제1호, 115~138쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2002.06.30

영문 초록

Since the importance if quality as a improving service quality if the hotel information systems have been raised at early 1990's, many studies have shown a causal relationship between information systems and system use intentions. However, there have been only a few studies which try to investigate variables mediating the relationships between hotel information systems and system use intentions. This paper proposes user's values and user's satisfactions mediate this relationship. A structural model and several hypotheses were developed regarding the relationships. Based on the collected data from 331 hotel employees, the structural model was analyzed with USREL 8.30. The results ron be summarized as follows. First, the greater the service quality, the greater the user's values. Second, the greater the user's values, the greater the user's satisfactions. Third, the greater the user's values, the greater the system use intentions. Finally, the greater the user's satisfactions, the greater the system use intentions. At the end if the paper, managerial implications and future research directions are discussed.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 이론적 배경 및 가설설정

Ⅲ. 조사설계

Ⅳ. 실증분석 결과

Ⅴ. 결론

참고문헌

키워드

호텔정보시스템 서비스 품질 시스템 사용의도 사용자 가치 사용자 만족 공분산 구조분석