아파트관리 서비스품질이 주거만족도 및 추천의도에 미치는 영향에 관한 연구

• 영문명: A Study on the Impact of Apartment management service quality on the Residential Satisfaction Level, and the Intention of Recommendation
• 발행기관: 한국주거환경학회
• 저자명: 차용섭(Cha, Yong-Sub) 최민섭(Choi, Min-Seub)
• 간행물 정보: 『주거환경(한국주거환경학회논문집)』住居環境 제12권 제1호 (통권 제23호), 1~17쪽, 전체 17쪽
• 주제분류: 사회과학 > 지역개발
• 파일형태: PDF
• 발행일자: 2014.03.30

영문 초록

This study has the distinction of consumers(tenants, etc.) in terms of housing apartments in one of the ways to increase satisfaction(maintain) the quality of service configuration management to maintain service quality factors, divided as follow Maintain quality of service, Quality of Service Life Management, Quality of service operations management, Quality of service communications management, Enabling Community. The results and implications of this study are summarized as follows. First, the pre-sale public housing management service quality factors like the majority of satisfaction and also turned out to influence. Second, maintain service quality, operations management service quality, satisfaction, and recommendations of the residential community activation degree impact positive significant, Life Management Service Quality showed the opposite effect. Third, the communication management service quality through the official channels of communication independent of satisfaction with the service quality has been dismissed.

목차

Ⅰ. 서 론

Ⅱ. 이론적 고찰

Ⅲ. 연구모형과 가설

Ⅳ. 실증분석

Ⅴ. 결론 및 시사점

키워드

유지관리서비스품질 생활관리서비스품질 운영관리서비스품질 커뮤니케이션관리(공공소통관리)서 비스품질 커뮤니티활성화 Maintain quality of service Quality of Service Life Management Quality of service operations management Quality of service communications management Enabling Community