집단신뢰와 집단성과: 집단효능감의 매개역할

• 영문명: Intragroup Trust and Group Performance: A Mediating Role of Group Efficacy
• 발행기관: 한국인사관리학회
• 저자명: 이동섭(Dongseop Lee) 최용득(Yongduk Choi)
• 간행물 정보: 『한국인사관리학회 학술대회 발표논문집』2013 추계학술대회 발표 논문집, 1~20쪽, 전체 19쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2013.11.30

국문 초록

불확실성과 복잡성이 지속적으로 높아지고 있는 오늘날의 조직환경의 변화는 조직내 집단 활용의 필요성과 더불어 집단구성원들 간의 신뢰의 중요성을 부각시키고 있다. 집단을 이루는 구성원들간의 신뢰를 통한 개방적인 상호의사소통과 자발적인 협력이 집단목표를 성취하기 위한 과정에서 중요한 역할을 할 것으로 기대되기 때문이다. 그러나 신뢰의 기능에 대한 이러한 일반적 기대에도 불구하고 신뢰의 실질적 효과와 효과가 발현되는 메커니즘에 대한 이해는 아직 부족한 실정이다. 본 연구는 집단수준에서 신뢰가 가지는 함의에 대한 이해 증진을 위해 집단구성원들 간의 대인신뢰를 정서기반 신뢰와 인지기반 신뢰로 구분하고 집단성과와의 관계를 살펴보았다. 또한 집단신뢰와 성과 간의 관계를 매개하는 변수로 집단효능감의 역할을 고찰하였다. 가설검증을 위한 자료는 학생들로 구성된 71개팀 357명으로부터 수집되었다. 실증관계에 대한 보다 명확한 해석을 위해 변수별로 시차를 둔 측정이 이루어졌으며, 다양한 측정방식과 자료원이 활용되었다. 분석 결과, 집단신뢰의 두 유형 중 정서기반 신뢰가 집단성과와 유의한 관계를 갖는 것으로 나타났으며, 집단효능감이 집단구성원들의 정서기반 신뢰와 집단성과 간의 관계를 완전매개하는 것으로 나타났다. 이러한 결과는 성과에 대한 집단신뢰의 역할과 함께 집단신뢰의 긍정적인 효과를 전달하는 동기부여적 메커니즘의 이해에 기여하고 있으며, 이에 따른 다양한 이론적, 실무적 시사점을 가진다.

영문 초록

Tasks in today's organizations are becoming increasingly complex and interdependent. As a result, many organizations are using groups, instead of individuals, as their basic operation units. However, not every coordination or cooperative issue among group members can be pre-identified and prescribed by detailed legal contracts or job descriptions. Rather, work groups need to rely on interpersonal trust relationships for their successful functioning. Researches have acknowledged that intragroup trust is a key factor in open communication, cooperation, and coordination which contribute group performance. However, in spite of this general expectation of the positive effect of trust on group effectiveness, relatively little has been known about the direct effect of intragroup trust on group performance and the underlining mechanisms that transmit the effects of intragroup trust to performance. It seems that this limited understanding of the role of intragroup trust in group functioning may be attributed to the fact that prior research on trust has either emphasized the importance of trust in the organizations at the conceptual level or focused on the consequences of a trusting relationships between leader and subordinate at the individual level. The purpose of the present study is to explore the relationship between intragroup trust and group performance, focusing on an underlying mediation mechanism of the relationship. First, drawing on the trust literatures across various disciplines, we focused on two principal forms of intragroup trust (i.e., cognition-based trust and affect-based trust) for more integrative understanding for the nature of trust among group members. Then, we investigated the effect of cognition-based intragroup trust and affect-based intragroup trust on group performance. We also investigated how the two forms of intragroup trust affect the performance of groups. Specifically, we propose that group efficacy plays a mediating role in the relationship between intragroup trust and group performance. We tested the proposed hypotheses using a sample of 71 project groups consisting of 357 undergraduate students. The results indicated that affect-based intragroup trust is positively related to group performance but cognition-based intragroup trust is not. The results also showed that group efficacy mediates the relationship between affect-based intragroup trust and group performance. Findings of this study contribute to the research literature in several ways. First, it contributes to a better understanding of the function and role of intragroup trust by distinguishing two forms of intragroup trust and identifying their relationships to group performance. Second, the finding of the mediating role of group efficacy in the relationship between affect-based intragroup trust and group performance extends our limited understanding of motivational mechanism through which intragroup trust affects group performance. Future research needs to examine separated motivational processes that can further enhance our understanding of the nature and function of two forms of intragroup trust on group effectiveness. Our findings offer several practical implications for organizational managers. First, mangers need to know that group members can trust peers not only based on their ability and expertise but also emotional support and bonds. Specially, the current findings demonstrate the importance of affect-based trust relationships among group members. Managers, therefore, need to pay a particular attention to affective factors of group members' relationships and to develop a positive affective climate which can facilitate constructive social interaction among group members. Furthermore, it may be that affect-based intragroup trust plays a relatively more important role in the groups that consist of members without a formal leader or a hierarchical structure among them. Thus, managers may need to manage trust relationship

목차

초록

Ⅰ. 서론

Ⅱ. 이론적 배경과 가설

Ⅲ. 연구방법

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

ABSTRACT

키워드

집단신뢰 인지기반 신뢰 정서기반 신뢰 집단효능감 집단성과 Intragroup Trust Cognition-Based Trust Affect-Based Trust Group Efficacy Group Performance