ICT산업의 식스시그마 추진성과 연구

• 영문명: A Study on the Performances of Driving Six Sigma in a ICT Industry
• 발행기관: 한국산업경영시스템학회
• 저자명: 황기현(Gee Hyun Hwang)
• 간행물 정보: 『산업경영시스템학회지』제35권 제2호, 220~227쪽, 전체 8쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2012.06.30

영문 초록

The case company has driven the six sigma innovation programme companywide for the last seven years without any stop in spite of the CEO change. There was neither any benchmark nor the sufficient number of internal experts during the initial stage of driving six sigma. However, the company raised a lot of innovation experts such as MBB, BB and GB, thereby successfully changed the way of employees' doing work and reaped an enormous amount of either visible or invisible performances as a result of implementing the six sigma innovation programme. This paper deals with both main activities undertaken at each stage of the innovation life cycle of six sigma and their performances in a ICT (Information Communication Technology) industry. The performances are described from the four aspects of a balanced score card (BSC) and finally some strategic implications suggested.

목차

1. 서 론

2. 식스시그마 추진배경

3. 식스시그마 추진과정

4. 식스시그마 추진성과

5. 식스시그마의 성공요인

6. 전략적 시사점 및 결론

참고문헌

키워드

Six Sigma Information Communication Technology(ICT) Innovation Performance Key Success Factor(KSF)