ISO 9001:2008 요구사항 실행이 TQM과 재무성과에 미치는 영향

• 영문명: Effects of ISO 9001:2008 Requirement Execution and TQM on Financial Performance
• 발행기관: 한국산업경영시스템학회
• 저자명: 박무현(Moo-Hyun Park)
• 간행물 정보: 『산업경영시스템학회지』제35권 제2호, 80~87쪽, 전체 8쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2012.06.30

영문 초록

It is well known that ISO 9001 and TQM have significant effects on business success. We analyzed the effects of ISO 9001 requirements and TQM on financial performance with structural equation modeling. Hypotheses are proposed and tested based on existing beliefs, proposition and prior research concerning quality. Survey data were collected from 291 manufacturing companies with ISO 9001 certifications. The data show that ISO 9001:2008 requirements have significant positive direct effects on TQM practices, but do not have positive direct effects on financial performance. As expected, TQM has significant positive direct effects on financial performance. One of the important results is that efforts to meet ISO 9001:2008 requirements enhance TQM practices which, in turn, helps to improve financial performance. Findings in this study support the claims that ISO 9001:2008 would be a good step toward total quality management and is a meaningful component of TQM.

목차

1. 서 론

2. 이론적 배경 및 가설

3. 연구설계

4. 실증분석

5. 결 론

참고문헌

키워드

ISO 9001:2008 TQM Financial Performance Customer Satisfaction