사례를 통한 지식서비스 R&D 관리개선 연구

• 영문명: A Study on Knowledge Service R&D Management Process Innovation : Through Marketing Intelligence Solution Development Case
• 발행기관: 한국IT서비스학회
• 저자명: 김현수(Hyunsoo Kim)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제10권 제4호, 295~307쪽, 전체 13쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2011.12.31

영문 초록

The purpose of this research is to find a better knowledge service R&D management process. There are four basic characteristics in service : intangibility, inseparability, inconsistency, and no inventory. These intrinsic characteristics require us to change the traditional manufacturing sector based R&D management process. It is necessary to develop an effective knowledge service R&D management model to improve the competitiveness of the service industry and Korean economy. A model case knowledge service R&D has been performed to find a better R&D management model. The whole cycle of R&D process, such as planning, selection, performing, and evaluation has been reviewed by real experience. Several important aspects of R&D process are compared between manufacturing R&D and service R&D. A knowledge service R&D management framework has been suggested. The results of this research can be used for building a better service R&D management process.

목차

Abstract

1. 서론

2. 서비스 R&D 과제 기획

3. 서비스 R&D 과제 선정

4. 서비스 R&D 수행

5. 서비스 R&D 성과 및 평가

6. 결론 및 향후연구

참고문헌

저자소개

키워드

Knowledge Service R&D Service R&D R&D Management Process