우편물류 종추적 정보 신뢰성 향상을 위한 프로세스 개선방안 연구

• 영문명: A Study on Process Optimization for Reliability of Tracking and Tracing Information in the field of Postal Logistics
• 발행기관: 한국산업경영시스템학회
• 저자명: 김은혜(Eunhye Kim) 차병철(Byung-Chul Cha)
• 간행물 정보: 『산업경영시스템학회지』제34권 제2호, 92~102쪽, 전체 11쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2011.06.30

영문 초록

Visibility of the flow of goods is an important service element when considering how to improve the quality of a logistics service. Registered mail service of Korea Post, one of logistics service providers, currently supply information on the handling of postal items, such as receipts and delivery and arrival times to customers. However, internally problems related to excessive spending on operating expenses and less reliable tracking and tracing information exist due to errors in the information acquisition and link handling processes, leading to unnecessarily duplicated tasks. Therefore, the purpose of this paper is to propose process optimization method for improving the quality of tracking and tracing information for registered mail items. We analyzed the process and information control system of the current registered mail service and identified the basic causes of the existence of less reliable tracking and tracing information. And we present optimized mail handling and information management process for removing internal problems. Test results using tracking and tracing information examples show a significant performance of the proposed method.

목차

1. 서론

2. 등기통상우편 종추적 서비스 개요

3. 등기통상우편 종추적 정보 신뢰성 문제점

4. 종추적 정보 신뢰성 개선 방안

5. 결론

참고문헌

키워드

Registered Mail Tracking and Tracing Information Process Optimization