BSC 관점의 품질경영시스템 구축효과

• 영문명: Effectiveness of Quality Management System Implementation Based on BSC Framework
• 발행기관: 한국산업경영시스템학회
• 저자명: 박무현(Moo-Hyun Park) 주기중(Ki-Jung Ju) 임상종(Sang-Jong Lim)
• 간행물 정보: 『산업경영시스템학회지』제34권 제2호, 85~91쪽, 전체 7쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2011.06.30

영문 초록

The objective of this research is to analyze the effects of quality management system constructed by ISO 9001 certificates through BSC perspectives. Evaluation of quality management system based on BSC framework can consider short-term financial performance as well as nonfinancial performance characteristics, which will derive future financial results. This results show that QMS has an indirect effect on business performance through quality performance and customer satisfaction, which are internal business process and customer perspective, rather than have direct effects on financial performance. Finally we suggest implications of this study and future research direction.

목차

1. 서론

2. 이론적 배경 및 가설

3. 연구방법 및 실증분석

4. 논의 및 결론

참고문헌

키워드

Balanced Scorecard Quality Management System ISO 9001