여행사종사자의 성격유형에 따른 직무스트레스와 만족에 관한 연구

• 영문명: A Study on the Satisfaction and Stresses of Job by the Employee's Character Type in the Travel Agency
• 발행기관: 국제관광산업학회
• 저자명: 윤기명(Yoon, Ki-Myung) 김성동(Kim, Sung-Dong)
• 간행물 정보: 『국제관광산업연구』제2권 제4호, 73~98쪽, 전체 26쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2009.12.30

영문 초록

As information society in 21C is rapidly changing. stresses of people working for travel agency in service industries are more and more deepening. Rapidly changing environment not only results in unsatisfaction for jobs but also likely job transferring affecting organization's achievement severely. Therefore. people who are involved in human service in travel agencies need to be more and more interested in control and manage stresses which occur during their jobs. Academic researches have been carried out so far. but although those preceding researches have recognized importances for stresses, researches sincerely clarifying jobs in people who are involved in travel agencies have not carried out, and moreover, researches regarding personality stress and satisfaction have almost not been carried out. Therefore‘' this research is to survey emotions and satisfaction levels due to stresses for each characteristic by measuring personal characteristic of those people using program check ing in Enneagram . and thus 10 suggest management plan for the people. And based on these, this paper has its goal for providing theoretical basis for taking advantage of personality inspection and customer service for newly employed people.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 분석결과와 해석

Ⅴ. 결 론